Shopping Policy

When you make a purchase through the fizilog website you are buying from fizilog.

Understanding your Goods.

The goods you are purchasing are listed in your online shopping basket. These goods are computer software and if you are in any doubt about the main characteristics of the software including the hardware requirements and any limitations to the software's functionality then you should download and install the software prior to purchase. Your download will run as a free trial for a period of 30 days after which you will be required to purchase a licence. Downloads are available free of charge from the fizilog website at www.fizilog.co.uk/download.

Paying for your Goods.

The price of your goods is shown in the online shopping basket. Our displayed prices include all applicable taxes and we also show you the totals net and gross of VAT. Any delivery charges for your transaction are also shown in the shopping basket, again these are shown net and gross of VAT.

All payments are made during the checkout process when your order is submitted to fizilog. The payments are taken through a third party credit card processing company and during the checkout process you will be transferred to their website to pay for your goods.

The prices quoted on this website are valid at the time of the transaction. We reserve the right to adjust these prices up or down at any time without prior notice. Prices relating to special offers are subject to additional special offer terms and conditions and may be withdrawn at any time.

Delivering the Goods.

Fizilog orders are fulfilled electronically. All applicable software is available to download from the fizilog website immediately. If a licence key is required to complete your order then this will be sent immediately to the email supplied in the checkout. Where products include an option to purchase physical media this will be shipped by Royal Mail 1st class post. Please allow seven days for delivery. It is your responsibility to ensure that you order your products within a reasonable time frame of your requirement, late delivery is not an acceptable reason for refund.

Replacements and Substitutions.

If any item ordered is unavailable then we will inform you by email. No substitutions or alternative products will be supplied.

Rights to Cancel.

Your rights with respect to cancelling an order or returning faulty goods are explained in our returns policy.


Fizilog is a product of the TrackLogs software group. All rights reserved. All trademarks acknowledged. Copyright 2017.